Table of Contents
- How do I change my Password?
- How do I change my default printer?
- My Z-Drive has disappeared, what do I do?
- How do I use a flash drive?
- How do I troubleshoot my speakers or headphones?
- How do I troubleshoot my phone?
- How do I get the District News, Specific Site News and/or Technology Department folders on my Outlook Today homepage?
How do I change my Password?
Remember that the Password for logging in is the same as for your Outlook email. If you change one, the other is automatically changed. After logging on to your computer, press Control-Alt-Delete. This will bring up the Task Manager. Choose Change Password. type the old Password, then the New Password, then the New Password again to confirm. Press OK. If you have entered an acceptable Password, you will get a message saying "Your password has been changed". Choose Cancel to close the Task Manager. Then next time you log on to your computer or email, use your new Password.
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How do I change my default printer?
Choose Start>Settings>Printers & Faxes. Right click on the desired printer. Choose Set as default printer. A small checkmark will appear next to the default printer.
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My Z-Drive has disappeared, what do I do?
Restart your computer. The Z-Drive should reappear. If it doesn't contact the Help Desk.
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How do I use a flash drive?
Flash drives (also known as USB drives, thumb drives, mini-drives) have a USB connection at one end. This is plugged into the USB port on the computer. Dell computers have a USB port on the front of the computer as well as the back panel. Most other computers have a USB port on the back panel. Once you plug the flash drive into the USB port, click twice on My Computer. The flash drive will appear in your list of hard drives. Copy and paste, Save to or Drag documents or graphics to the flash drive. When finished, look in the lower right corner of your screen. You will see a green arrow icon called Safely Remove Hardware. Right click on the icon. Choose Stop. Choose USB Mass Storage Device and choose OK. Choose Close. You may now unplug your flash drive.
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How do I troubleshoot my speakers or headphones?
First check the connection and make sure they are plugged tightly into the correct port. Are the speakers plugged into a power outlet and the speakers turned on? Is the volume on the speaker turned up? Look for the speaker icon in the lower right corner of your screen. Left click on the icon to bring up the volume control and check the volume level. Right click the speaker icon and choose Open Volume Control. Make sure Mute is unchecked. If none of these steps help, contact the Help Desk.
How do I troubleshoot my phone?
If your phone is not working, please unplug it and plug it back in.
STATIC ON PHONE
Exchange cord with another phone to test cord. If static still remains, change hand set with another phone. If static still remains, put in Help Desk ticket.
NAME CHANGE
If you need your name changed on the phone display, put in Help Desk ticket with changes and extension.
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How do I get the District News, Specific Site News and/or Technology Department folders on my Outlook Today homepage?
The District News, Specific Site News and Technology Department folders are found on the upper right hand side of the Outlook startup page called Outlook Today. If you do not see these folders you can add them by using the following directions. If you prefer more complete directions with screen shots, please go the the Microsoft Outlook Manual.
1. Open Outlook and click "Customize Outlook Today" (found in upper right hand corner )
2. Click Choose Folders, Click the + next to "Public Folders", click the + next to "All Public Folders"
3. Click on the box next to "District News", "(Your School) News" and "Technology Department"
4. Click OK, then click "Save Changes"